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About pivotdesigngroup.com
Pivot is a Toronto-based experience and service design studio. Since 1998, we've helped organizations — many of them working in healthcare and other complex domains — apply human-centred design to transform challenges into clear, effective digital experiences that add value every day.We do this through a process we call Informed Design: a research-first approach that starts with understanding real people in real situations with real needs, then builds from that understanding outward. We don't guess what use
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